Abstract

Sentiment analysis and classification is a prominent research topic in academics as well as in industrial field. Since each customer reviews text always state emotion about a target domain, sentiment classification is a highly domain dependent task and present study considered the reviews from heterogeneous domains. Generally researchers classify the customer review with positive, negative and neutral sentiments but a positive review can be highly positive and a negative review can be highly negative, so sentiment analysis about a review can be more effective if a sentiment scale is also defined for such greater degree of positivity or negativity. We defined a framework to classify heterogeneous product reviews with degree of polarity on a sentiment scale of range -2 to 2. For each review, an intermediate form is calculated using sentiment vectors which is further processed to calculate the sentiment polarity magnitude and similarity of reviews.

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