Abstract

Enterprise-wide compliance ecosystems have become critical infrastructure for organizations operating in complex regulatory environments [1]. As regulatory scope expands across jurisdictions and industries, traditional compliance approaches—characterized by siloed tools, static workflows, and fragmented ownership—have proven insufficient [3]. This paper presents a comprehensive architectural framework for designing scalable, enterprise-wide compliance ecosystems using ServiceNow's IT Service Management (ITSM) and Governance, Risk, and Compliance (GRC) suites [10], with the Common Service Data Model (CSDM) [5] serving as the foundational data backbone. The proposed framework introduces a Stakeholder-Aligned Compliance Ecosystem Framework (SACEF) [7] that integrates modular workflows, standardized service modeling, and embedded governance mechanisms to achieve regulatory agility at scale. A global enterprise case study demonstrates a 35% improvement in compliance audit efficiency, a 83% reduction in duplicate controls, and a 114% increase in stakeholder satisfaction. Central to this success is a stakeholder-aligned design methodology that ensures continuous alignment between architecture, process, and people [8]. This research provides a practical blueprint for future compliance platforms and highlights the leadership role of Saikrishna Tarakampet in advancing CSDM-driven ITSM and compliance ecosystem implementations [7].

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