Research Article

XML based Interactive Voice Response System

by  Sharad Kumar Singh
journal cover
International Journal of Computer Applications
Foundation of Computer Science (FCS), NY, USA
Volume 74 - Issue 14
Published: July 2013
Authors: Sharad Kumar Singh
10.5120/12955-0078
PDF

Sharad Kumar Singh . XML based Interactive Voice Response System. International Journal of Computer Applications. 74, 14 (July 2013), 31-35. DOI=10.5120/12955-0078 

                        @article{ 10.5120/12955-0078,
                        author  = { Sharad Kumar Singh },
                        title   = { XML based Interactive Voice Response System },
                        journal = { International Journal of Computer Applications },
                        year    = { 2013 },
                        volume  = { 74 },
                        number  = { 14 },
                        pages   = { 31-35 },
                        doi     = { 10.5120/12955-0078 },
                        publisher = { Foundation of Computer Science (FCS), NY, USA }
                        }
                        %0 Journal Article
                        %D 2013
                        %A Sharad Kumar Singh
                        %T XML based Interactive Voice Response System%T 
                        %J International Journal of Computer Applications
                        %V 74
                        %N 14
                        %P 31-35
                        %R 10.5120/12955-0078
                        %I Foundation of Computer Science (FCS), NY, USA
Abstract

The paper presents the architecture of a web based interactive voice response system using Voice XML. The paper includes a discussion on the architecture of the IVR system, its components, and a detailed description of the functionality of VXML Interpreter and its use in IVR systems. It also describes the integration of VXML Interpreter, CCXML Interpreter and the related media & telephony resources. Finally it presents performance measurement techniques and technical proposal for increasing the performance of such a system.

References
  • From Wikipedia, description about interactive voice response system http://en. wikipedia. org/wiki/Interactive_voice_response
  • VoiceXML Forum is a global industry organization that works to accelerate the adoption of VoiceXML and adjacent technologies. The reference is taken from the frequently asked questions of the forum. http://www. voicexml. org/about/frequently-asked-questions
  • Anderson, E. A. , Breitenbach, S. , Burd, T. , Chidambaram, N. , Houle, P. , D. Newsome, D, Tang, X. , Zhu, X. , Early Adopter VoiceXML, Wrox, 2001 p 24.
  • W3C Recommendation for VoiceXML 3. 0. http://www. w3. org/TR/voicexml30/
  • Adam Hocek, David Cuddihy, Prentice Hall Professional Published: January 2003, Definitive VoiceXML
  • The Staff of DreamTech Inc, McGraw-Hill Companies 2002, VoiceXML 2. 0 Developer's Guide
  • W3C Recommendation for VoiceXML 2. 0. http://www. w3. org/TR/voicexml20/
  • A. Larson, Prentice Hall Professional Technical Reference 2002, VoiceXML: Introduction to Developing Speech Applications
  • W3C Recommendation for SRGS grammar. http://www. w3. org/TR/speech-grammar/
  • Bob C. Edgar, C M P Books, 2001, the VoiceXML Handbook.
  • Daniel Amyot and Renato Simoes 2007 "Combining Voice XML with CCXML: A Comparative Study", Consumer Communications and Networking Conference, 2007.
  • W3C Recommendation for CCXML 1. 0. http://www. w3. org/TR/ccxml/
  • VoiceXML Forum is a global industry organization that works to accelerate the adoption of VoiceXML and adjacent technologies. The reference is taken from the platform certification section of the forum. http://www. voicexml. org/platform-certification
Index Terms
Computer Science
Information Sciences
No index terms available.
Keywords

IVR Voice XML Web based IVR VXML Interpreter CCXML FIA

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